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How 9i602 Handles Your Personal Data

At 9i602, we take the privacy of every account holder seriously — this page sets out exactly what personal data we collect, how we use it, and the…

Data collected only as neededNo third-party sale of your detailsRight to access your data anytimeEncrypted account storageIndia-applicable privacy standards
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9i602 How 9i602 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is handled, want to request a copy of what we hold, or need to report a concern, our dedicated privacy contact paths are…

Privacy Email Send a written request to our privacy address and receive a formal response within 72 hours. Include your registered account email so we can verify your identity before releasing any data.
Live Chat Start a live chat session from any page on 9i602 and ask to be transferred to the privacy support queue. Agents are available daily and can escalate data requests on the spot.
In-Account Request Form Log into your 9i602 account, navigate to Settings, and use the Data Request form. This is the fastest path for access, correction or deletion requests as it pre-fills your identity details.
DATA HANDLING PRACTICES

Six Ways We Protect What You Share

Our privacy practices are built around the principle that your data belongs to you. We apply technical and organisational controls at every layer — from the moment you enter your UPI handle…

Encrypted Data Storage

All personal data — including your name, contact details and payment method records for UPI, Paytm and PhonePe — is stored using AES-256 encryption. Data at rest and in transit is protected so that only authorised systems can read it.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage cookie preferences from the footer of any page, and disabling non-essential cookies will not affect your ability to access your account.

Account Security Measures

Your account is protected by password hashing and optional two-step verification. We monitor login attempts and will alert you by email if an access attempt comes from an unrecognised device or location.

Data Retention Schedule

We retain account data for as long as your account remains active and for a defined period after closure, as required by applicable law. Transaction records linked to UPI or Paytm payments are held for the statutory minimum period and then securely deleted.

Who Can Access Your Data

Only authorised 9i602 personnel whose role requires it can view your personal data. We do not sell your data to advertisers. We share data with third-party payment processors like UPI rails solely to execute transactions you initiate.

Requesting Changes to Your Data

You may request correction of inaccurate data or deletion of your account at any time via the In-Account Request form or by emailing our privacy team. We will confirm receipt and complete the action within the timeframe required by applicable law.

Your Privacy Questions, Answered by 9i602

The questions below address the data rights and privacy concerns we hear most often from account holders in India. If your question is not covered here, use any of the contact paths in the section above to reach our privacy team directly.

We collect your name, email address, phone number, date of birth and the payment method details you provide — such as your UPI ID or Paytm number — when you create and verify your account. Device and session data is also logged for security purposes.

We share your data only with payment processors needed to complete UPI, Paytm or PhonePe transactions, and with compliance partners where the law requires it. We do not sell your data to advertisers or unrelated third parties under any circumstances.

After account closure, we retain identity and transaction records for the period required by applicable Indian law. Once that retention period expires, your data is securely deleted from our systems. You can request details of the specific period via our privacy email.

Yes. Log into your account, go to Settings and submit a Data Request. Alternatively, email our privacy team with your registered email address. We will compile and deliver your data in a readable format within the legally required timeframe.

Submit a correction or deletion request through the In-Account Request form or by writing to our privacy email. We verify your identity first, then action the request and send a confirmation once the change has been made to your account record.

We use essential cookies for login sessions and optional analytics cookies to measure page performance. You can turn off non-essential cookies from the cookie preference panel in the footer. Doing so will not prevent you from accessing your account or making deposits.

Contact our privacy team directly via the email address listed in the Privacy Contact section above, or raise the matter through live chat and ask for a privacy escalation. We treat all such reports as priority cases and respond within 72 hours of receipt.

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